BT OpenReach Do a Great Job Beyond the Call of Duty

The hazard fixed

Last week I contacted BT OpenReach about an exposed inspection cover in the pavement close to the entrance to St Mary's Episcopal Church on Queen Street - see photo below.

This area of the pavement has been fenced off but it has been reported to me that the fence had been blown or knocked over exposing the inspection hatch and the displaced cover. 

This was a potential trip hazard.

The next day from reporting this, a BT OpenReach engineer called to let me know that the inspection hatch had been reset in the pavement and all was now well. 

The pavement defect before
intervention by BT

He did however let me know that the inspection cover and box beneath the pavement belonged to Virgin Media and not BT. The confusion had been caused by the temporary protective fencing that had blown over was the property of BT and had been clearly marked as such.


So well done for BT Open Reach going above and beyond the call of duty. 

Complaint to BT OpenReach About Exposed Inspection Cover in Queen Street Pavement

This morning I contacted BT OpenReach about an exposed inspection cover in the pavement close to the entrance to St Mary's Episcopal Church on Queen Street. 

This area of the pavement has been fenced off but it has been reported to me that the fence had been blown or knocked over exposing the inspection hatch and the displaced cover. This represents a potential trip hazard.

I also reported that this 'fault', next door to the telephone exchange building has been apparently unresolved for weeks and asked that the below ground 'fault' is resolved and the pavement reinstated.