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Showing posts with label First ScotRail. Show all posts
Showing posts with label First ScotRail. Show all posts

11/04/2014

Possibility of Hourly Train Services From Broughty Ferry in New Rail Frachise

Broughty Ferry Station
I am pleased to hear that regional transport body TACTRAN has recently urged the companies bidding for the new SCOTRAIL franchise for an hourly train service to Glasgow that serves Broughty Ferry. This is supported by TACTRAN's Tay Valley Transport Study of a few years ago and the uplift in passenger numbers since First ScotRail began offering a limited stopping service at our station.


I have called for this stopping service to be one of the conditions in the specification for the new franchise but it seems that it will still be down to the special pleading of our regional transport body if this is to be achieved.


While not directly a franchise issue, there is a remaining important equality issue at the station which Network Rail need to address. Put simply the platforms are set too low for modern trains and it's a very significant step up to board the train and a big drop down when you are alighting. To their credit FirstScotrail have tried to address this with sets of wooden steps placed on the platforms but this was always a bit improvised and doesn't work when trains are not of a consistent length. There were also concerns about the the back draft from the East Coast Mainline trains going through the station at speeds close to 100mph and the steps being blown onto the track. I understand that this issue has been resolved in other stations by constructing a raised section of platform.

11/01/2014

ScotRail Impose Above Inflation Fare Increases and No Appreciable Improvements in Broughty Ferry Timetable

Broughty Ferry Station
Earlier this month, ScotRail increased rail fares for commuters and those needing to travel at 'peak' times by 3.1 per cent, while off-peak tickets were frozen. 

This above inflation increase of 'peak' fares was not matched by any significant improvements to the number of trains stopping in Broughty Ferry on the new timetable that began on 9 December.

Having to pay higher rail fares was disappointing news for all rail passengers in Scotland. It was however particularly disappointing for those who have been put off or inconvenienced by the irregular train times and the long gaps between some services stopping at Broughty Ferry station. 

The current timetable certainly falls far short of the recommendations of the Tay Valley Rail Study. That report made the case for a regular hourly service connecting Broughty Ferry with Dundee, Perth and Glasgow in the west and stations to Aberdeen in the North.

I understand that any more service improvements depend on the Scottish Government specifying these in the new franchise for train services in Scotland which is to be awarded soon.

There was one rather obscure additional Monday - Friday service improvement. There is an additional very early morning train that runs north to Aberdeen calling at Broughty Ferry at 5:46 am. It is the only service of the day which runs through Aberdeen as far as Inverness without changing trains.

Link to the current ScotRail timetable for trains to and from Broughty Ferry Station effective from 9 December 2013

04/10/2013

Help to Step Up to Trains at Broughty Ferry Station

Broughty Ferry Station Platform
Wooden blue painted steps on the platform
Click on image to enlarge
ScotRail have responded to appeals for help for their customers getting on and off trains stopping at Broughty Ferry station. 

They acknowledge that there is a big gap between the height of the platforms and their trains. This requires a big step up or down from passengers which some passengers may find difficult to negotiate.

After an appeal from George Ferguson, the Chairperson of The Broughty Ferry Community Council, First ScotRail have provided two sets of wooden steps on each of the platforms.

It is not clear who is responsible for moving these sets into place and how a passenger that needs help signals this to staff on the trains. I have written to First ScotRail to ask for clarification and to propose that their instructions to passengers about accessing the steps is publicised on the platforms and via announcements on the train.

08/06/2013

Completion of Improvements at Broughty Ferry Station

I am pleased to be notified that the improvements at the Railway Station in Broughty Ferry are coming to an end and the vacant space on the down platform is now ready to let to a restaurant business.

This bring to a close a series of improvements that many residents in Broughty Ferry have come to appreciate. The historic former signal box has been restored and erected next to the down platform and the former unused waiting rooms remodeled to make space for a restaurant at the station. Thanks in no small part should go to David Hewick of the Community Council, who so persistently kept asking about the future of the old signal box after it had been dismantled. 

But the improvements have not just been about making the station look good. Importantly the number of stopping train services have increased, including services on Sundays, a special timetable has been issued and distributed in Broughty Ferry and passenger information screens have been erected on the platforms. More recently, following MSP Jenny Marra's Tay Train Tax campaign, which the Courier championed, some ticket prices from our station have been reduced too. Not surprisingly, this has meant that many more folk are letting the Broughty Ferry train take the strain.

Looking to the future, I think we deserve an hourly stopping service. I hope the Scottish Government will have included that in the forthcoming new rail franchise. We also need an automated ticket vending machine.

08/04/2013

Some Broughty Ferry Train Fares Will be Cheaper Too

List of Broughty Ferry Train Fare Reductions
Click on image to enlarge
I was pleased to learn on 2nd April that the Transport Minister, Keith Brown MSP, has announced reduced Dundee rail fares from 19 May 2013 removing anomalies in ticketing prices which had been dubbed the Tay Train Tax.

However a spokesperson for ScotRail had pointed out that the new deal would only end 
split-ticketing on *more popular journeys*. They had warned that, it may still be possible to find a cheaper deal by stringing together several legs of a journey, or splitting less common fares. It was not clear from this statement whether the changes announced by The Transport Minister would also help remove anomalies in the rail fares to and from Broughty Ferry which I have regularly highlighted.

I therefore contacted ScotRail for clarification. I was pleased to receive a quick response from ScotRail and relieved that they were able to confirm a range of lower ticket prices for travellers using Broughty Ferry station. For example:
Broughty Ferry to Glasgow Anytime Single
Exisiting Price        New Price
£26:30                   £20:70

While all these ticket reductions listed are welcome, I know many travellers reply on saver tickets and few if any of these seem to be reduced.

I am glad that the Scottish Government and ScotRail have been prepared to listen to representations from me and regular rail users from the Ferry. I hope they are still listening because we still need a more regular train service to go with the new train fares plus a ticket vending machine on the platform. I also hope a regular hourly service for Broughty Ferry will be included in the new rail franchise for Scotland when it goes out to tender.

05/04/2013

Cheaper Rail Fares from Dundee From 19 May BUT Will This Apply to Ferry Fares Too?

I'm pleased that the Transport Minister, Keith Brown MSP, has announced reduced Dundee rail fares from 19 May 2013. Over 1500 "split ticketing" inconsistencies throughout Scotland will end thanks to a £2.28 million grant from Transport Scotland.

It is claimed that the move will ensure that end-to-end fares will be at least 50p cheaper than buying one ticket part of the way to a destination, and a second ticket to complete the journey. These changes should remove expensive anomalies in fares from Dundee which gave rise to the Tay Tax campaign led by Dundee based Labour MSP, Jenny Marra.

For example, next month fares from Dundee to Portlethan will be cut by £11.30 (41%), to Aberdeen by £9.40 (34%), to Edinburgh by £7 (30%) and to Stirling by £5 (27%).

The new cheaper fares will be very welcome news for Dundee rail commuters. Dundee businesses will also welcome the cheaper fares as this could help attract more visitors into the City. With the VandA development, cheaper fares into Dundee should help build visitor numbers.

ScotRail have pointed out while the new deal will end split-ticketing on more popular journeys, it may still be possible to find a cheaper deal by stringing together several legs of a journey, or splitting less common fares.

It is not clear whether the changes will also help remove anomalies in the rail fares to and from Broughty Ferry which I have regularly highlighted. I hope that fares from our station are not some of the less popular routes ScotRail and the Scottish Government have overlooked. I have written to ScotRail to ask for clarification on this.

09/01/2013

Disappointing News for Dundee and Broughty Ferry from Network Rail


Network Rail has just published its UK business plan for 2014 to 2019 which it has sent to to Rail Regulator for approval. 

The plan proposes to invest £4 billion over the five year period in Scotland on improving the rail infrastructure  such as track, bridges and new stations.

Priorities in Scotland, set by the Scottish Government, include electrifying the line between Glasgow and Edinburgh, and completing the Borders rail link.

Unfortunately this means that the extension of the electrification of the East Coast mainline from Edinburgh to Aberdeen does not appear as a priority in the plans for 2014-19. 

It is positive that the future of through trains has been secured on the London Kings Cross to Aberdeen East Coast mainline route by the ordering of replacement 'bi-mode trains' with underfloor diesel engines to operate on non-electrified routes.  But the lack of ambition in the electrification programme on the Edinburgh to Aberdeen route is a disappointment. 

The future of rail services is an important practical issue for Dundee rail passengers. It is also a strategic issue for the City as we anticipate a significant  growth in tourists when the VandA opens in Dundee.

16/12/2012

Sunday Rail Services Calling at Broughty Ferry Begin with the 10:34 Train to Glasgow

Last Sunday rail services resumed at Broughty Ferry station after a gap of more than twenty years. 

As part to the new timetable effective from 9 December 2012, there are seven trains running every Sunday, four via Dundee and three heading north to Aberdeen. 

The first train of every Sunday is the 10:34 train via Dundee to Glasgow. As the visual display screen spells out, this is the train calls at Dundee, Perth, Gleneagles, Dunblane, Stirling and Glasgow Queen Street.

The Sunday timetable is as follows:

Down Platform - trains via Dundee

  • 10:34 to Glasgow calling at Dundee, Perth, Gleneagles, Dunblane, Stirling and Glasgow Queen Street
  • 14:00 to Edinburgh calling at Dundee, Leuchars, Kirkcaldy, Inverkeithing Haymarket and Edinburgh Waverley
  • 20:13 to Edinburgh calling at Dundee, Leuchars, Kirkcaldy, Inverkeithing Haymarket and Edinburgh Waverley
  • 23:28 to Perth calling at Dundee, Invergowrie and Perth

Up Platform - trains towards Aberdeen

  • 11:18 to Aberdeen calling atdd Cdarnoustie, Arbroath, Montrose, Laurencekirk, Stonehaven and Aberdeen
  • 17:28 to Aberdeen calling at Carnoustie, Arbroath, Montrose, Stonehaven and Aberdeen
  • 22:28 to Aberdeen, Calling at Arbroath, Montrose, Stonehaven, Portlethan and Aberdeen

Read or download the new timetable for trains to and from the Ferry

08/12/2012

Sunday Trains Return to Broughty Ferry After More Than a 20 Year Gap

At precisely 10:34 on Sunday 9 December 2012, the Aberdeen to Glasgow train will stop at Broughty Ferry and make a bit of local history. It will be the first Sunday train service in more than twenty years. 

This train service is part of the the new ScotRail timetable which begins on Sunday. The new timetable features four Sunday trains going west via Dundee (one to Glasgow, two to Edinburgh and one to Perth) and three trains going north to Aberdeen on Sundays. On weekdays there will be seven trains going via Dundee towards Glasgow or Edinburgh and eight trains going North to Aberdeen.

Click on this link to read and download the new timetable.

In the early 1990s the then British Rail suspended most of its services stopping at Broughty Ferry. In fact they reduced their service to just a handful of trains a week. 

Over the last couple of years and after sustained local pressure, train services have been gradually increased; not enough but sufficient to stimulate increasing passenger numbers and a hope that we might get The Ferry properly reconnected to the rail network. 

While I acknowledge the recent improvements to the rail timetable, I shall continue to make the case for an increased hourly service from Broughty Ferry and the introduction of fair ticketing prices from Broughty Ferry. I hope the Scottish government will build these reasonable requirements into the conditions of the new franchise for rail services in Scotland due to come into effect in 2014.

21/11/2012

ScotRail Fail to Reassure Passengers from Broughty Ferry About Fair Fares

At the Broughty Ferry Library on Tuesday 6 November, John Yellowlees
the External Relations Manager of First ScotRail talked to members of the Community Council and the public about the development of train services at our station. In response to two questions I had posed, which he was unable to answer on the night, he emailed the Secretary of the Community Council with his responses. 

I had first put to John Yellowlees a question about higher fares from Broughty Ferry which a constituent had raised with me. The fact is that in some instances the return fare from Dundee to Aberdeen is £4.20 cheaper than the equivalent but slightly shorter return journey to Aberdeen from Broughty Ferry. In fact when I inquired about this at the ticket office at Dundee Station, I was advised to buy a cheaper return ticket from Dundee and get on at Broughty Ferry. John Yellowlees replied:
"We have two levels of Advance fare. The lower of the two is available only on a small number of high demand flows where such deep discounting is viable. The higher level of Advance will be the same or similar for both stations." (Broughty Ferry and Dundee)

My second question was about under counting  of rail users journeys to and from Broughty Ferry if they were buying tickets to and from Dundee, and the potential effect on future investment. John Yellowlees didn't answer my question but warned:

"On the risk of undercounting, if passengers use a Dundee ticket to travel from Broughty Ferry, then they are liable to purchase a new ticket as it would not be valid."

I think it's nonsense to not make Broughty Ferry fares equivalent to the best fares to and from Dundee. It is disappointing to hear that ScotRail is not committed to look into these anomalies and sort these out. Even worse we are told that passengers that follow the advice of ScotRail staff at the booking office in Dundee might be penalised and have to buy another ticket if they are caught getting on at Broughty Ferry with a ticket from Dundee. This is Alice in Wonderland stuff.

I think that ScotRail should sort this out. 

On their website ScotRail claim that:
"Providing a safe and reliable service and continuous improvement to performance levels remain at the top of our agenda. We will continue to provide value for money services and to invest in train refurbishments leading to improve reliability and station enhancements to ensure a safer and more comfortable environment.
I think some of their fare paying passengers in Broughty Ferry may be doubtful about the commitment of ScotRail to live up to these bold claims.

05/11/2012

Agenda for Broughty Ferry Community Council Meeting Tuesday 6 November 2012 7pm

At the next meeting of the Broughty Ferry Community Council on Tuesday 6 November, there will be an opportunity to find out more about two important local issues:



Future Development of Train Services at Broughty Ferry Station




and


The proposed City Council's Draft Development Plan for Dundee October 2012 which has just been issued for public consultation.

A representative from First ScotRail and two senior Planners from the Council will be present at the meeting to brief members of the public and the Community Councillors about their respective issues.

Tuesday 6 November 2012 beginning at 7pm
Broughty Ferry Library, Queen Street, Broughty Ferry DD5 2HN